Shipping policy

Shipping Policy

Last updated: 12-22-2025

Thank you for shopping with Chanelii Collections, owned and operated by Creative & Soulful Entertainment LLC. We take care in delivering thoughtfully curated pieces to you. Please review our shipping policy below.

Processing Time

All orders are processed within 3–7 business days (excluding weekends and holidays) after receiving your order confirmation.

Please note:

  • Processing time does not include shipping transit time

  • During high-volume periods, exclusive drops, or holidays, processing times may be extended

You will receive a confirmation email once your order has shipped, including tracking information where available.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary based on your location and selected shipping method. While we strive to meet delivery estimates, they are not guaranteed and may be impacted by factors outside our control, such as carrier delays or weather conditions.

Domestic Shipping (U.S.)

We currently ship within the United States using trusted shipping carriers. Delivery timelines typically range from 3–10 business days after shipment, depending on the shipping method selected.

International Shipping

International shipping availability and rates will be displayed at checkout where applicable.

Please note:

  • International customers are responsible for any customs duties, taxes, or import fees

  • These fees are determined by your local customs authority and are not controlled by Chanelii Collections

We are not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive an email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Address or Delivery Issues

Please ensure that your shipping address is accurate at checkout. Chanelii Collections is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Lost, Stolen, or Delayed Packages

Once an order is handed over to the shipping carrier, responsibility for delivery rests with the carrier.

  • We are not responsible for lost or stolen packages marked as delivered

  • For delayed shipments, please contact the carrier directly using your tracking information

If you believe your package has been lost, contact us and we will do our best to assist.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

We will evaluate the issue and determine the appropriate resolution.

Contact Us

If you have questions about shipping, please reach out to us at:

Email: NyasiaChanelManagement@gmail.com